TERMS & CONDITIONS

Please Read The Small Print

COVID-19 TERMS

​Bookings are now permitted for mixed households as per the latest Government advice. To view the latest guidance, click here​

You have a set 15 minute arrival window before your booking. Example: Your booking is at 12:20 you must arrive between 12:00 and 12:15. You can only enter the building at this time so as not to come into contact with any other groups that are playing. If you arrive late you cannot play. Your booking will not be refunded in this circumstance.

If you are sick you cannot play – whether this is Coronavirus symptoms or not.

You must provide a name and contact number for each member of your group on arrival for assistance in the NHS Track and Trace scheme.

Hand sanitiser is provided and must be used on entering and exiting the building.

A face covering is required by all team members. Please bring one with you. You cannot play without one. 

We strongly encourage you to use the bathroom before visiting us. Although cleaned thoroughly and regularly, this will help to minimise risk of transmission.

Each team member has a responsibility to uphold these new, temporary rules. Anyone found breaking these rules will be asked to leave. No refunds will be offered in these circumstances.

TERMS OF BOOKING

Don’t be stupid whilst playing! We have taken various precautions to ensure that the risk of injury is minimised. By taking part you accept that there are still risks involved and you enter the rooms at your own risk. Escape Room Hull accepts no liability.

There is strictly no videos or pictures allowed whilst inside the rooms. A picture opportunity will be provided at the end of the game and taken by a member of staff.

Once you’ve participated, you are not to reveal any details of the clues and puzzles to anyone else. This includes but isn’t limited to sharing unauthorised pictures taken inside the room and revealing puzzle answers whilst leaving feedback on review sites such as TripAdvisor. It spoils the fun and enjoyment for future guests and we reserve the right to contact you and get you to remove/amend any revealing information.

Anyone in your group under the influence of alcohol or drugs will not be permitted to take part and will not be refunded their share of the payment.

If you use any discount codes that you are not entitled to use, you will be asked to pay the difference in price before you play your game.

Children aged 16 or under must have at least one adult in their group. If an adult is not present, the booking cannot go ahead. A refund will not be issued in these cases.

In ‘Prison Break’, as mentioned in the description, anyone under the age of 16 must be paired with an adult. They cannot be locked in a cell on their own.

Your booking is for a live event so once the booking is confirmed refunds or cancellations are not accepted.

Cancellations more than 30 days before event are subject to a cancellation fee of 25% of the total booking value. Cancellations made less than 30 days before event are subject to a cancellation fee of 100% of the total booking value.

You must arrive 15 minutes before your booked time.

If you arrive more than 15 minutes after your booked time, your booking will be cancelled. You may re-book at your expense subject to availability.

We reserve the right to amend your booking time if necessary. This is rare, but if required, we will give plenty of notice.

Refunds will not be issued due to lateness or in the event of non-attendance.

We will take a group picture at the end of your experience. This picture will be used on our social media platforms. If you do not want to be in the picture, please inform a member of staff.

Your data is not shared with any other company or third party. You will receive two booking confirmation emails and a thank you email after your visit. We will also alert you when we have a new room opening and if you are entitled to any special offers.